REFUND & CANCELLATION

REFUND & CANCELLATION
  • To ensure room availability, please make an advance reservation online.
  • A cash deposit or online payment is mandatory to obtain a confirmed reservation. Please review the cancellation policy before confirming the reservation.
  • The rates displayed online are subject to change until the confirmation voucher is generated. Once a rate is selected and the transaction is completed, no other rates will be applicable, and no refunds will be granted.
  • The estimated cost for your stay includes the confirmed room rate, estimated taxes, and fees.
  • The actual taxes, fees, and cess applicable at the time of stay may vary from the estimates, and any additional costs due to such amendments are the guest's responsibility.
  • Currency conversions provided are for informational purposes only. The final bill at check-out will be charged in the local currency of the hotel.
  • We reserve the right to modify or cancel a reservation if there is evidence of fraudulent, illegal, or inappropriate activity, or if the reservation was obtained fraudulently or mistakenly.

CHECK-IN
  • Early check-in or late check-out is subject to availability and may incur additional charges. Please contact the hotel for instructions on late arrivals after 6 PM.
  • The standard check-in time is 2:00 PM, except for Jaypee Residency Manor in Mussoorie, where it is 3:00 PM.
  • Valid photo identification and the hotel reservation confirmation voucher must be presented at check-in. Accepted forms of identification include a valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any government-issued photo ID.
  • A valid credit card is required for any incidental charges or extra fees during the stay.

CANCELLATION AND EARLY CHECKOUT POLICY
  • If your plans change, please inform the Hotel Reservation in writing for a refund of your deposit. The cancellation and early checkout policy is as follows:
  • Cancellation period prior to arrival:
  • Reserved Room Nights: 4, Cancellation Period: 48 hours
  • Reserved Room Nights: 4-9, Cancellation Period: 72 hours
  • Reserved Room Nights: 9 & above, Cancellation Period: 7 days
  • Refunds for cancellations will be processed within two to four weeks, depending on factors such as the hotel's cancellation policy, time of cancellation, and processing fees.
  • In the event of non-cancellable bookings, no refund will be provided for the amount paid towards the reservation.
  • Early checkout will be charged for the entire confirmed reservation. Please contact the hotel for clarification if needed.

OCCUPANCY
  • Normal occupancy allows a maximum of two people per room. Additional charges may apply for an extra person, subject to room size and prevailing rates.
DEPOSIT/ ONLINE PAYMENT
  • A deposit or online payment equivalent to the total room nights booked for the entire stay is required to obtain a confirmed reservation.
  • We accept deposits against Maestro, Visa, and MasterCard. For alternative payment methods, please contact the hotel's reservations.
  • Corporate reservations must be secured with a company credit card. For alternative payment methods, please contact the hotel's reservations.
  • Group bookings of four or more rooms require cancellation notice to refund the deposit, as specified in the cancellation and early checkout policy.

CHILDREN AND INFANTS
  • Children up to 5 years can stay free of charge with parents without an extra bed.
  • Children between 5 and 12 years of age will be charged extra.
  • Children above 12 years of age will be treated as young adults, and applicable reservation charges will apply.

NON-ARRIVAL TO THE HOTEL (NO SHOW)
  • If you fail to arrive at the hotel on the arrival date, the entire reservation will be automatically canceled, and charges will apply for the entire reservation.
  • If you fail to check in on the first date but still plan to stay at the hotel, please contact us immediately to reserve the room for the remaining nights. Failure to do so will result in automatic cancellation without a refund.

SHORTENED STAY (EARLY CHECK-OUT)
  • If you shorten your stay, charges for the entire period will apply, whether or not you stay for the entire duration. Please contact us as soon as possible to minimize charges, subject to the cancellation policy.

SPECIAL REQUESTS
  • Special requests, including amendments to the plan, are subject to availability upon arrival and cannot be guaranteed.
  • Please inform the reservations department at the time of booking if you require airport pick-up.
CONFIRMATION VOUCHER
  • Once the reservation is confirmed, a confirmation number and voucher will be generated, which you should print for your convenience.
  • It is essential to present the confirmation voucher upon arrival. Failure to do so may result in the hotel not honoring your reservation unless they can verify it in their system.

PAYMENT SECURITY
  • Rest assured that when providing personal details or credit card information, it is secure. Your credit card details, including the number, name, address, and telephone number, are protected by the latest security technology.